Total quality management on campus: is it worth doing?

The return on quality investment / Daniel Seymour

Is total quality worth the effort? How do we know? / Thomas C. Tuttle

A cost-of- quality model at El Camino College / Timothy D. Miller

Organizational performance measures : the vital signs of TQM investments / Barbara A. Lembcke

Value-added education : a president's perspective / Linda M. Thor

The costs and consequences of quality at the Air Force Academy : a professor's perspective / David B. Porter

A CFO's perspective on the quality revolution / Alan J. Norton.