Introduction: the communication playbook
Reacting 101: sounds basic, but it's everything
The interpersonal battlefield: navigating the awkward, the unexpected, the downright bizarre
The betta fish: lessons from the workplace fish tank
The Matt Lauer effect: intelligent courage
Survival speak: talking your way through the daily minefield
More than a pickup artist: connect and keep up with anyone and everyone
Talk to the voices in your head: communicate with yourself first, in order to communicate with others
Optics: what's on the outside matters more than you think
Fail your way forward: sometimes it takes one step back to bound light-years forward
