Emotional labor and public service
The disconnect between public administration theory and practice
Governance, demanding publics, and citizen satisfaction
I'll know it when I see it : emotional labor, verbal judo, and artful affect
Burnout versus making a difference : the costs and benefits of emotion work
Do human resource practices recognize emotional labor?
Pay inequity as the penalty for emotion work
Emotion work present and future : trends in relational occupations
Implications for theory, research, and practice.
