Managing overdues: a how-to-do-it manual for librarians

Prosecute offenders / Henry Dutcher

Use an electronic notification system / Judith C. Fuss

Use a credit bureau / Melody Moxley, Jeff Hall

Use a collection agency / Susan Swanton

The Williamsburg Library setoff program / Judith C. Fuss

The Hampton Public Library setoff program / Sharon Winters

The Axe Library setoff program / Susan M. Johns

Library fines reconsidered / Julie Walker.