Breaking Windows: how Bill Gates fumbled the future of Microsoft

The e-mail trail

1. Track the inevitable : The last pajama party ; Bedtime story ; Dollars per desktop ; Innovator's dilemma

2. Hawks and doves : Teams ; Embrace and extend ; Counterreformation

3. The path not taken : Stall ; Integration ; The dance of blind reflex ; Comeback

4. Citizen Gates : Hardball ; Second thoughts ; Out of control ; Win, place, or show ; Forever free

5. Vicious cycle : Buddy acts ; Coup d'etat ; Half-measures ; Going south

6. Monopolist's dilemma : Under the radar ; Showdown

7. Loosely coupled : Think like Bill ; Letting go ; Challenge and response

Key dates.