From the Book - Ninth edition.
The evolving supervisory roles
The volatile healthcare environment
The nature of supervision: Health care and everywhere
Management and its basic functions
Delegation and empowerment: Forming some good habits
Time management: Expanding the day without stretching out the clock
Self-management and personal supervisory effectiveness
The supervisor and the employee
Interviewing: Start strong to recruit successfully
Leadership and the supervisor
When the employees are professionals
Motivation: Intangible forces and slippery rules
Performance appraisal: Cornerstone of employee development
Criticism and discipline: Guts, tact, and justice
The problem employee and employee problems
The supervisor and the human resource department
The supervisor and the task
Ethics and ethical standards
Management of change: Resistance is where you find it
Communication: Not by spoken words alone
How to arrange and conduct effective meetings
Budgeting and cost control
Quality and productivity: Sides of the same coin
Teams, team building, and teamwork
Methods improvement: Making work-and life- easier
Reengineering and reduction-in-force
Continuing education: Your employees and you
The supervisor and the law
Organizational communication: Looking up, down, and laterally
Unions: Avoiding them when possible and living with them when necessary.
