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Zingerman's guide to giving great service
Zingerman's guide to giving great service
Author
Weinzweig, Ari
Publisher
Hyperion
Publication Date
c2004
Edition
1st hardcover ed.
Language
English
Book
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Table of Contents
From the Book - 1st hardcover ed.
Teaching it: effective training on the art of giving great service
Defining it: Zingerman's recipe for successful service
Living it: making the recipe a reality
Measuring it: setting up a scorecard for service
Rewarding it: appreciating great service givers
Final thoughts
Handy service tools.
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Subjects
Subjects
Business
Consumer satisfaction
Customer services
Zingermans (Restaurant)
More Details
Contributors
Weinzweig, Ari
Author, Reader
Zingermans (Restaurant)
ISBN
9781401301439
9781593163242
UPC
NoveList
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