1. Overview of the lodging industry
2. Front office and the guests : planning for quality service
3. Overview of the front office department
4. Front office property management system
5. Managing forecast data
7. Distribution channel management
8. Management of data-generating front office subsystems
9. Reservation, reception, and room assignment management
10. Front office and the guests : delivering quality service
11. Guest charges, payment, and check-out
12. Night audit and report management
13. Front office manager and the law
14. Front office : hub of the hotel.