Professional front office management

1. Overview of the lodging industry

2. Front office and the guests : planning for quality service

3. Overview of the front office department

4. Front office property management system

5. Managing forecast data

6. Revenue management

7. Distribution channel management

8. Management of data-generating front office subsystems

9. Reservation, reception, and room assignment management

10. Front office and the guests : delivering quality service

11. Guest charges, payment, and check-out

12. Night audit and report management

13. Front office manager and the law

14. Front office : hub of the hotel.