Access : the key to public service / W. Bede Mitchell
From circulation to access services : the shift in academic library organization / Deborah Carver
Management challenges and issues in access services administration / Karen S. Lange, Linda D. Tietjen
Quality access services : maximizing and managing / Amy Chang
Information delivery in the evolving electronic library : traditional resources and technological access / John B. Harer
Access to library materials in remote storage / Clair Q. Bellanti
The impact of networked information on access services / Greg R. Notess
The role of the access services manager in policy formation / Alberta S. Bailey, Lora L. Lennertz
Changing circulation policies at an ARL library : the impact of peer institution survey data on the process / Merri A. Hartse, Daniel R. Lee
Traditional access to the library via telephone service : a case study / Tammy Nickelson Dearie, Alice J. Perez.
(cont.) Planning for success : documenting workflow in the circulation department / Brenda Cameron-Miller
A library shelver's performance evaluation as it relates to reshelving accuracy / S. Celine Sharp
Measuring and managing circulation activity using circulation rates / Matthew S. Moore
Triage assessment and management measures for access services / Barry Brown
Access services : the development of a holistic approach to convenience information services : an editorial essay on the future of access services / Pat Weaver-Meyers, Virginia Steel.
